COMMUNITY SOLAR

Frequently asked questions

As a company dedicated to transparency, we want to make sure you have all the information you need about Perch and how community solar works.

Community solar

What is community solar?How much can I save?What’s a solar farm?Why isn’t there a cost to join?What states are included?Am I using electricity from the solar farm?View all

Signing up

How do I sign up?Does my utility or electricity supplier change?Why is my utility info required?Why does Perch need my payment method?What happens after I sign up?I was put on a “waitlist”—what’s that?

During your subscription

How long does my subscription last?What happens if I move?What if my electricity usage has changed?

Credits & savings

What will the solar credits look like on my utility bill?Why are my credits lower than expected?Why am I not receiving the same number of credits each month?What are the excess credits on my bill?Understanding the New York VDER Value StackDo my savings change if my utility rates or my third-party electricity supplier rates change?

Billing

Why am I getting a Perch bill?When will I be billed by Perch?How do I check my Perch statement?How do I pay my Perch bill?Can I set up autopay?

Your account

Can I cancel my subscription?Is my personal information safe?

Perch Energy

Who is Perch Energy?Where is Perch available?How does Perch make money?Does Perch own the solar farms?Does Perch replace my utility company or electricity supplier?

Solar power is the most abundant energy source on Earth. It's time everyone benefited.

Everyone has a place on this Perch. Get started now.